Quality Policy is a consisting part of Bankom group business policy, dedicated to achieve BUSINESS EXCELLENCE, and therefore the following principles are determined:
1. RELATION TO PARTNERS
“Do to others what you would have them do to you" (Apostle Matthew)
In business relations, we will always protect the interests of our partners in the same way as we protect ours.
2. QUALITY OF PRODUCTS, SERVICES, AND RELATIONS
“I can be better than I am and I will do it more appropriately every time”
Our priority is a top quality of our products and services, which exceeds expectations of our clients and makes them loyal.
3. QUALITY IMPROVEMENT
"Perfect yourself in everything" (Apostle Paul)
Nothing is good enough that can’t be improved. Start with the improvement process, from every individual in the Company to all business operations. The goal is constant development and quality enhancement of our products and services.
4. TEAMWORK
"For as the body is one, and has a number of parts, and all the parts make one body" (Apostle Paul)
“Nothing is impossible for a man who does not have to achieve it by himself alone”
We will cherish a teamwork, respect among the employees and business partners. Obtain a leader position throughout commitment and serving the others.
5. BUSINESS REGULATIONS
“Then give to Caesar the things which are Caesar's, and to God the things which are God’s” (Apostle Luke, c.20)
In our business, we will act according to legislation, high moral values and good attention towards our clients (bona fide).
We will respect the internal business regulation of the Company.
6. ACQUISITION OF PROFIT
“He that had gathered much had nothing over; and he that had gathered little had no lack” (Epistle to the Corinthians, chapter 8)
In acquiring profit, our highest value will be honesty at work. Profit will help us to add quality to life, as well as to be useful permanently to society.
7. RIGHTNESS IN BUSINESS RELATIONS
“owe nothing to one except mutual love and respect” (Apostle Paul)
We look for rightness in doing business. Look for rightness in profit, growth, and development of the Company, in spending and awarding of employees, help in existential needs.
8.HELPING OTHERS
“Act like Abraham, gather the fortune but give it also to others” (St. John Chrysostom)
Besides making a profit to Company founders and providing a normal life to all the employees, the goal of our work must be helped to those who need it: the poor, humanitarian organizations, Church, culture, art, sport.
9. ECOLOGY, HEALTH, AND SAFETY OF PEOPLE
“Unto the pure all things are pure. Pure life is the highest value” (Holy Fathers)
We obligate ourselves that we shall, systematically, respect nature and save, protect and improve life and work environment, health and safety of our products and services, employees and customers, without giving up cultural and science-technical, technological and economic progress of civilization. Products and services that we provide will be ecologically correct and tested, by applying the hygienic system in order not to harm nature, health, and safety of people.
10. OBLIGATORINESS OF APPLYING, PERMANENT REEXAMINATION AND IMPROVEMENT
“Examine yourself whether you walk and work straight” (Apostle Paul)
All employees are obliged to respect and apply current quality policy, to constantly examine and create improvements in their work, what requires full devotion to work. There is a no place In the Company for those who cannot accept this kind of business culture.
Belgrade, 01.07.2003.